The remote tipping point
Five years ago, remote review was the exception. Today it is the default for the bulk of US managed-review work, with on-site or hybrid reserved for the most sensitive matters.
What was gained
Faster ramp, broader bench, lower cost. A remote-first review can pull from any time zone, any city, and stand up in days instead of weeks.
What was lost
The shoulder tap. Quality leaks from a bench that never sits in a room together. The best remote operations replace that with structured Slack channels, daily QC pulses, and tighter team-lead ratios — but it isn’t free.
Where it’s heading
A re-segmented model. High-volume, low-risk work goes fully remote. Privilege and breach work move toward hybrid pods with mandatory on-site days. The middle dissolves.